Airbnb and holiday-let hosts
Fewer guest messages by hand. Smoother check-ins.
For hosts who look after their own places and spend too long answering the same messages, chasing cleaners and sending door codes.
A typical week, automated
- Booking confirmed: welcome message sent, cleaner told the dates
- Two days before: directions, parking and house rules
- Morning of arrival: check-in instructions and the Wi-Fi details
- Guest asks about parking at 10pm: answered from your property guide
- Check-out day: reminder of the checklist, cleaner confirmed
- After the stay: a thank-you and a review request
The jobs that eat a host's evenings.
- The same questions.Wi-Fi password, parking, where the bins go, how the heating works. Answered from your property guide, any time of day.
- Check-in and check-out.Instructions sent at the right moment, so guests aren't scrolling back through a week of messages at the front door.
- Cleaners.Told automatically when a booking comes in, changes or is cancelled, with the dates and any special requests.
- Property information.One guide per property that guests open on their phone after booking, kept up to date in one place.
- Reviews.A friendly reminder after the stay, and replies to reviews drafted in your tone for you to approve.
- Maintenance.A guest reports a dripping tap, and it becomes a task with the property and the date, not a message you have to remember.
I set up the tools Airbnb approves, and add what they don't do.
Airbnb only lets approved software send messages for you. So the first job is choosing the right one and setting it up properly: your messages, your timings, your cleaner's details.
Then I build the parts those tools leave to you: a property guide guests can ask questions of after they book, cleaning and maintenance notifications that fit how you work, and a website for people who find you away from Airbnb, if you want one.
Nothing I set up puts your listing at risk.
These come from Airbnb's own off-platform policy and terms.
- Messages to Airbnb guests go only through software Airbnb has approved
- No scraping, no bots logging in to your account
- Before a booking, every conversation stays on Airbnb
- No asking guests for their email or phone number before they book
- No links or discounts to book somewhere else in Airbnb messages
- Guest details used only to run their stay
Three steps, usually a few days.
Look at what you send now
We go through your messages, house rules and cleaner arrangements on one call.
Set it up
I choose or configure the tool, write the messages in your words and build the property guide.
Test with a dummy booking
We run a pretend stay from booking to review, fix anything odd, then switch it on.
Questions hosts ask
Can you send messages to my Airbnb guests automatically?
Yes, through software that Airbnb has approved to connect to your account. Airbnb does not let anyone else send messages for you, so I do not build bots that log in to your account or copy pages from Airbnb.
Do I need to pay for new software?
Not always. Some approved tools have a free plan that covers scheduled messages for a single property. I will recommend the cheapest one that does what you need, and tell you if the one you already pay for can do it.
Will the messages sound like a robot wrote them?
They are written in your words. We go through the messages you already send, keep what works, and set the timing so each one arrives when the guest needs it. You can keep AI replies in draft for you to check before they go.
Can I use this to get guests to book direct?
Not through Airbnb. Before a booking, every conversation has to stay on Airbnb, and you cannot send links or discounts to book elsewhere. A direct-booking website is for people who find you through Google or a recommendation, and I build those separately if you want one.
How long does it take to set up?
A single property usually takes a few days of back and forth: one call to go through your messages and house rules, then I set it up and we test it with a dummy booking.
Tell me about your lets
How many properties, what tool you use now, and which job you'd hand over first.
- Reply
- Within one working day, from Stan, not a sales team.
- Cost
- The first conversation is free. After that, a fixed quote before any work starts.
- Prefer to talk?
- Book a free 20-minute call on Teams.
Twenty minutes to work out which messages you can stop sending by hand.
Weekdays, 9am to 5pm · Teams anywhere in the UK