Live demo
Ask a hotel's AI guest assistant anything.
The Harbour House is a fictional 14-room boutique hotel. The hotel and every detail about it are invented for this demo. The assistant is real, and it is set up the way I'd set one up for your hotel.
Things to try
- "What time is check-in?"
A straight answer from the fact sheet. - "Can I book a room for 14 to 16 November?"
It can't see availability, so it collects the details for reception. - "I need a refund for my booking"
Money and changes go to a person. - "Is there a gym?"
Not in the fact sheet, so it says so instead of guessing.
The Harbour HouseGuest assistant
Demo · fictional hotelHello, welcome to The Harbour House. Ask me about check-in, parking, breakfast, dogs, rooms or anything else about your stay.
A demonstration. Questions are sent to an AI service to be answered and are not stored. Please don't type personal details.
- About
- A 14-room boutique hotel in a converted Victorian harbourmaster's house on Quay Street, Porthaven. Ten minutes' walk from Porthaven station.
- Rooms
- 6 Harbour View Doubles, 4 Courtyard Doubles, 2 Family Rooms (sleep up to 4: a double and two singles), 1 Accessible Room on the ground floor, and the Captain's Suite on the top floor with a separate lounge. All rooms have en-suite bathrooms, a TV, tea and coffee, and a hairdryer.
- Check-in
- Check-in is from 3pm to 9pm. Early check-in from 12pm is sometimes possible but cannot be promised; bags can be left at reception from 9am. Arriving after 9pm must be arranged with reception before the day of arrival.
- Check-out
- Check-out is by 11am. Late check-out until 1pm costs £20 and depends on the room not being needed; only reception can confirm it on the morning.
- Breakfast
- Breakfast is served in the Garden Room from 7.30am to 10am on weekdays and 8am to 10.30am at weekends. It is included in most rates. Vegetarian, vegan and gluten-free options are available every day. Allergies must be discussed with a member of staff, who will check with the kitchen.
- Parking
- There are 8 free parking spaces at the back of the hotel, first come first served, which cannot be reserved. If they are full, Quay Street pay and display car park is a 3-minute walk. There is one 7kW electric car charger; ask reception to use it.
- Pets
- Dogs are welcome in the 4 Courtyard Doubles only: up to 2 dogs per room at £15 per dog per night, booked in advance. Dogs are not allowed in the Garden Room at breakfast. Assistance dogs are welcome everywhere, free of charge.
- Accessibility
- The Accessible Room is on the ground floor with a roll-in shower, grab rails and a raised toilet seat. There is step-free access through the side entrance on Mill Lane. The building has no lift, so the other rooms are reached by stairs. There is a hearing loop at reception. Anyone with specific access needs should speak to reception before booking so the team can confirm what will work.
- Wi-Fi
- Free Wi-Fi throughout the hotel. The network name and password are on the card in each room.
- Reception
- Reception is staffed from 7am to 11pm. Overnight, a duty manager is on call for urgent problems: use the phone by the front door or call the hotel number.
- Food and drink
- The bar is open from 5pm to 11pm every day. A small evening menu is served from 6pm to 9pm, Thursday to Saturday. Room service is not available.
- Children
- Children are welcome. Cots and high chairs are free; ask for them when booking. The Family Rooms are best for families of four.
- Smoking
- The hotel is non-smoking indoors, including e-cigarettes. Smoking is allowed in the courtyard.
- Cancellation
- On the Flexible rate, cancellation is free until 48 hours before arrival. The Advance rate is non-refundable. Any refund or change to an existing booking is handled by reception, not the assistant.
- Booking
- Rooms can be booked on the hotel website or by phoning reception. The assistant cannot see live availability, take payment, or confirm a booking. It can pass a booking enquiry to reception, who reply by email.
- Contact
- Phone 01632 960 123 (reception, 7am to 11pm). Email stay@harbourhouse.example.
It answers from one fact sheet and nothing else.
Under the chat you can open the fact sheet it uses. An AI model reads your question and answers only from that sheet, with rules about what it must never do on its own.
- It never claims to check availability, confirm a booking or take payment
- Booking requests become an enquiry for reception, shown as a card
- Refunds, complaints, allergies and access needs are handed to a person
- Each answer is labelled with how it was produced. If the AI service is unavailable, it falls back to matching your question to the fact sheet by keyword, and says so
- What you type is sent to the AI service to get an answer and is not stored. There is a usage limit to keep the demo available
Imagine this working for your hotel.
Your own fact sheet, written with your team. Your booking link. Hand-overs that land in your inbox or booking system, not a demo card.
Always passed to a person
- Emergencies and anything to do with safety
- Complaints that need a real apology and a decision
- Accessibility requirements that need checking against the room
- Refunds, cancellations and changes to an existing booking
- Anything involving payment details or personal information
- Booking requests: the assistant takes the details, a person confirms
Live availability is possible when your booking engine or PMS has an API that allows it. More about the guest assistant.
Want one for your hotel?
Tell me a little about the property and I'll reply within one working day with what I'd build first.
- Reply
- Within one working day, from Stan, not a sales team.
- Cost
- The first conversation is free. After that, a fixed quote before any work starts.
- Prefer to talk?
- Book a free 20-minute call on Teams.