Hospitality · AI hotel guest assistant
AI guest assistant for hotels
An assistant on your hotel website that answers the questions guests ask every day: check-in times, parking, dogs, breakfast, accessibility. It answers only from a fact sheet we write together, collects booking enquiries for your team, and passes complaints, refunds and anything it is unsure about to a person. You can try one for a fictional hotel on the demo page.
Made for independent hotels and B&Bs.
Sound familiar?
- Reception answers the same handful of questions all day, by phone, email and chat.
- Guests planning a stay ask in the evening, and by morning they have booked elsewhere.
- A chat tool you tried gave guests answers nobody had approved.
What you get
- A fact sheet for your hotel, written with your team and checked line by line
- The assistant on your website, styled to match it
- Booking enquiries collected and sent to your inbox or booking system
- Hand-over rules for complaints, refunds, accessibility, payments and emergencies
- A privacy notice for the chat and help with your data protection impact assessment
- A review of unanswered questions every week for the first month
What changes
- Routine questions answered at any hour
- Booking enquiries captured when the desk is closed
- A record of what guests ask before they book
- Where
- Microsoft Teams anywhere in the UK, or in person in the North West
- Hours
- Weekdays, 9am to 5pm
- Pricing
- Fixed written quote after the free 20-minute callSee the full price list
AI guest assistant for hotels: common questions
Can it check availability and take bookings?
Only if your booking engine or PMS has an API that allows it, and we connect it. Until then it collects the dates and details and your team confirms. It never takes payment.
Can it work on the phone too?
The website assistant comes first. An AI receptionist on your phone line can be added, using the same fact sheet, and it takes messages for anything it should not handle.
What does a guest see when it hands over?
A plain message that a member of the team will reply, with your phone number and reception hours. Your team gets the conversation, so the guest does not have to repeat themselves.
How is it different from the chat tools hotel software companies sell?
Those are good products, usually on per-room monthly plans. I set the assistant up with you, write and check the information it uses, and build it alongside your website if you want one. If a tool you already pay for can do the job, I will say so.
Often paired with
Hotel website design for direct bookings
Fast, mobile-first hotel websites that make booking direct the easy option.
Guest communication and operations automation
Pre-arrival messages, check-in instructions, cleaning and maintenance, handled automatically.
AI receptionist
Answers calls, takes messages and books appointments while you are on a job.
- Cafés, restaurants and takeaways
- Trades and contractors
- Estate and letting agents
- Solicitors and accountants
- Dentists, clinics and therapists
- Shops and online stores
- Hotels, B&Bs and holiday lets
- Gyms, salons and personal trainers
- Charities and community groups
“Stan was a big help with getting my website up and running.”
“Stan implemented AI systems for me and made my business a lot easier to manage & run day to day.”
“Great service, easy to deal with and always delivers. Highly recommended.”
“Friendly guy I spoke to helped work through some ideas…”
Ask me about ai guest assistant for hotels on a free call.
Weekdays, 9am to 5pm, Teams nationwide, or coffee in Southport