Holiday-let and short-stay managers
Run more properties without more admin.
For management companies and serviced accommodation operators whose team spends the day copying details between the PMS, the inbox, the cleaners and the owners.
- Keeps
- Your PMS as the system of record for bookings, rates and owners
- Adds
- Property-specific information, one enquiry inbox, task automation, reporting
- Connects
- Through your PMS's API, or its emails and exports where there is no API
- Checks
- AI replies start as drafts your team approves
Six workflows that grow with your portfolio.
Property-specific information
One sheet per property for access, parking, appliances and house rules. Guest messages, the guide and the assistant all read from it, so a new key safe code is changed once.
One enquiry inbox
Enquiries from your website, email and booking channels sorted by property and urgency, with a suggested reply ready.
Cleaning and turnovers
Cleaning jobs created from bookings, updated when dates change, with same-day turnovers flagged.
Maintenance from messages
A guest reports a broken shower, and it becomes a task with the property, the photo and the priority, sent to the right contractor.
Owner reporting
Monthly summaries of stays, issues and reviews per property, drafted from your data for you to check and send.
Custom dashboards
The numbers your team asks about every day, such as today's arrivals, open issues and unanswered enquiries, in one screen.
Connected to the system you use, where it allows it.
Most established property management systems publish an API. Through it I can read bookings and property details and write back tasks or notes, within whatever that API permits.
I read the documentation and check what your plan includes before quoting, and I'll tell you plainly if something you want isn't possible. If your system has no API, booking notification emails and scheduled exports still cover a lot.
For Airbnb, messages go only through software Airbnb has approved. Here is how I work within Airbnb's rules.
Your team stays in charge of anything that matters.
- AI replies start as drafts, approved by a person
- Complaints, refunds and damage go straight to a named team member
- Accessibility and safety questions are always answered by a person
- Anything outside the property sheet is passed on, not guessed
- Every automated action is logged, so you can see what happened and when
Questions managers ask
Do you replace our property management system?
No. Your PMS stays the system of record for bookings, rates and owners. I make it do more, and build the pieces it does not do, connected through its API where it has one.
Which systems can you connect to?
Any PMS or channel manager with a documented API, which includes most of the larger ones used in the UK. If yours has no API, we can often work with its email notifications or exports instead. I check the documentation before quoting, not after.
Will automated replies go to guests without anyone checking?
Only if you want them to. Most managers start with AI replies as drafts that a team member approves, then let routine answers send on their own once they trust them.
How do you keep information right across forty properties?
Each property has one information sheet: access, parking, appliances, rules, local notes. Messages, the guest guide and the assistant all read from it, so a change in one place reaches everything.
What does it cost?
It depends on the number of properties and which systems need connecting. You get a fixed quote after the first call. There is no per-property licence from me; any software costs are your existing PMS or tools you choose.
Tell me about your portfolio
How many properties, which PMS, and the job that takes your team the longest.
- Reply
- Within one working day, from Stan, not a sales team.
- Cost
- The first conversation is free. After that, a fixed quote before any work starts.
- Prefer to talk?
- Book a free 20-minute call on Teams.
A twenty-minute call to find the workflow worth automating first.
Weekdays, 9am to 5pm · Teams anywhere in the UK