Hospitality · hotel and holiday let automation
Guest communication and operations automation
The messages and tasks that follow every booking: a welcome, directions and parking, check-in instructions on the day, the cleaner told about the turnover, a maintenance job created when a guest reports a problem, a thank-you and review request afterwards. I set these up in the system you already use where it can do them, and connect the pieces it cannot through its API or email.
Sound familiar?
- Staff copy booking details between the PMS, the inbox and the cleaners every day.
- Guests message to ask for check-in details that should have arrived already.
- Maintenance problems are reported in a chat and forgotten.
What you get
- A map of the messages and tasks that follow each booking
- Automated guest messages written in your voice, with the right timing
- Cleaning and turnover notifications from booking changes
- Maintenance tasks created from guest messages, with the property and priority
- Connections through your PMS API where available, or email and exports where not
- AI replies kept as drafts for approval until you trust them
What changes
- Fewer messages sent by hand
- Cleaners and contractors told without anyone remembering to
- A log of what was sent and when
- Where
- Microsoft Teams anywhere in the UK, or in person in the North West
- Hours
- Weekdays, 9am to 5pm
- Pricing
- Fixed written quote after the free 20-minute callSee the full price list
Guest communication and operations automation: common questions
Does this work with Airbnb?
Messages to Airbnb guests have to go through software Airbnb has approved to connect to your account. I set those up properly; I do not build anything that scrapes Airbnb or logs in to your account.
Do I need a new PMS?
Usually not. Most of this can be done with what you have. If your system genuinely cannot do something you need, I will explain the options and costs.
What if something goes wrong?
Every automated step is logged, failures alert a named person, and anything to do with complaints, refunds or safety goes to a person rather than an automation.
Often paired with
AI guest assistant for hotels
Answers guests from your approved information, day and night, and hands anything sensitive to your team.
Workflow automation
Quotes, invoices, reminders and CRM updates that happen without you.
Review management
Ask for Google reviews at the right moment and reply to every one.
- Cafés, restaurants and takeaways
- Trades and contractors
- Estate and letting agents
- Solicitors and accountants
- Dentists, clinics and therapists
- Shops and online stores
- Hotels, B&Bs and holiday lets
- Gyms, salons and personal trainers
- Charities and community groups
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“Stan implemented AI systems for me and made my business a lot easier to manage & run day to day.”
“Great service, easy to deal with and always delivers. Highly recommended.”
“Friendly guy I spoke to helped work through some ideas…”
Ask me about guest communication and operations automation on a free call.
Weekdays, 9am to 5pm, Teams nationwide, or coffee in Southport